Privacy Policy

Kingfisher Insurance Brokers & Consultants Limited (Registration No. 4941) is a licensed General Insurance, Group Life Assurance & Pensions Administration Broking firm, accredited by the Reserve Bank of Malawi. We are established under the laws of Malawi with our head office at:

Delamere House, First Floor, Northwing
Private Bag 154, BLANTYRE
Malawi

For any privacy-related inquiries, you may contact our Data Protection Officer at:
privacy@kingfishermw or call +265 882 123 334.

We may collect the following categories of personal information:

Sensitive Information: For certain insurance products (particularly life, health, and medical insurance), we may collect sensitive personal data including health information. We only collect such information with your explicit consent and as necessary to provide our services.

We collect information through:

We use your personal information for the following purposes:

We may share your personal information with the following categories of recipients:

International Transfers: As part of our reinsurance arrangements with international partners (including Lloyd's of London brokers), your information may be transferred to countries outside Malawi. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Kingfisher implements appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

As required by the Reserve Bank of Malawi, we maintain professional indemnity insurance as an additional protection to our clients.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, regulatory, or reporting requirements. Typically, this means we retain client information for the duration of our business relationship and for a period thereafter as required by:

• Reserve Bank of Malawi regulations for insurance brokers
• Tax legislation (Malawi Revenue Authority requirements)
• Contractual obligations with insurers
• Statutes of limitation for potential claims

When information is no longer required, we securely delete or anonymise it.

Subject to applicable laws, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact our Data Protection Officer at privacy@kingfishermw or write to us at our Blantyre address.

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have concerns about our handling of your personal information, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the relevant supervisory authority.

For clients in Malawi, this may include the Reserve Bank of Malawi, which regulates our business as an accredited insurance broker.